Items related to Dealing with Difficult People (Creating Success)
Synopsis
Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
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From the Publisher
Roy Lilley is a writer, commentator and full-time speaker on health, change management and social issues in the UK, Europe and the US.
About the Author
Roy Lilley is a writer, commentator, and conference speaker on health, change management and social issues. He contributes to The Guardian, The Sunday Times, The Telegraph, BBC News, and BBC Radio.
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Dealing with Difficult People
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