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Synopsis
The Outsourcing Handbook is a practical guide to all of the management issues surrounding outsourcing. Ignoring grand theories, the authors share with you lessons learnt in the outsourcing "trenches" of the real world. Easy to read, it will help you to ??? understand each stage of the outsourcing process; ??? improve and strengthen the process once it has been implemented; ??? concentrate on the important details that will ensure a project's success. Regardless of what is being outsourced, if you follow the process outlined in The Outsourcing Handbook, success is almost guaranteed. It will prove invaluable to managers who are contemplating using outsourcing as a strategic weapon. About Author: S Mark J Power President of ROS Incorporated, an outsourcing education, process and consultancy company based in Chicago, Illinois. For over 15 years he has designed, implemented and managed multimillion-dollar manufacturing, IT and BPO outsourcing initiatives around the globe. Kevin C Desouza is on the faculty of the Information School at the University of Washington. He was previously Director of the Institute for Engaged Business Research, a think tank of the Engaged Enterprise, a strategy consulting firm with expertise in the areas of knowledge management, crisis management, strategic deployment of information systems, and government and competitive intelligence assignments. Carlo Bonifazi Carlo Bonifazi is co-founder and Vice-President of ROS Incorporated. Carlo has 20 years' experience in diverse technology-related fields and has lead numerous global outsourcing product development and IT initiatives including CTI application development, network infrastructure, telecommunications, security, CRM and ERP implementations.
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