Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Sunday Times Creating Success) - Softcover

Lilley, Roy

Softcover

ISBN 10: 0749460288 ISBN 13: 9780749460280

Publisher: Kogan Page, 2010

Synopsis

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people. 

Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints. 

Practical and accessible, this book is recommended for managers looking to improve performance, sales people looking to win more business, or anyone who has to deal with difficult colleagues or the public.

About this title

About the Author

Roy Lilley is a writer, commentator, and conference speaker on health, change management and social issues.  He contributes to The Guardian, The Sunday Times, The Telegraph, BBC News, and BBC Radio.

Edition details

• Publisher: Kogan Page
• Publication date: 2010
• Language: English
• ISBN 10: 0749460288
• ISBN 13: 9780749460280
• Binding: Paperback
• Number of pages: 160