Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions - Softcover

Roberta Cava

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9780749910914: Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions

Softcover

ISBN 10: 0749910917 ISBN 13: 9780749910914

Publisher: Judy Piatkus Publishers Ltd, 1991

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Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.

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About the Author:

ROBERTA CAVA owns training companies in Canada, the United States, and Australia. Based in Australia, she offers 65 different seminars worldwide, including her favorite: “Dealing with Difficult People,” which has been presented to over 65,000 participants. She is a career counselor and Human Resource specialist.

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