Adopting a straightforward approach, and with the use of examples, anecdotes, checklists, exercises and step-by-step procedures, this book guides managers through a simple process aimed at ensuring better performance and a happier, more productive workplace. It offers advice on dealing with employees who alienate colleagues and customers; are unwilling to work a minute more than required; have lost motivation; show signs of drug or alcohol abuse; and challenge authority. The authors also wrote "Problem Bosses: Who They Are and How to Deal With Them".
"synopsis" may belong to another edition of this title.
This is a revision of a work first published in 1981 and never before available to the trade. The major difference is that Wylie and Grothe now believe "most of the trouble in the work world is caused by neither bosses nor employees, but problem relationships." Similar in format to their Problem Bosses ( LJ 3/1/87), this practical how -to guide is based on workshops given by the authors and includes many exercises to assist the user. Describing a ten-step process on how to improve employee performance, the authors also pay attention to listening and presentation skills and the strategies and techniques that can be used to implement their ideas. Recommended for all business collections.
- Michael D. Kathman, St. John's Univ., College ville, Minn.
Copyright 1991 Reed Business Information, Inc.
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