Iso 9000 Quality Systems Development Handbook: A Systems Engineering Approach - Softcover

Hoyle, David

Softcover

ISBN 10: 0750625627 ISBN 13: 9780750625623

Publisher: Butterworth-Heinemann, 1998

Synopsis

* International importance * Task-based, not standard specific * Non industry specific Many quality systems have been established by implementing the requirements of ISO 9000 but they have frequently resulted in task based systems of documentation rather than documented management systems. The 1990s have seen a rise in popularity of techniques such as TQM, Business Process Reengineering, and Process Management thus causing a rethink of ISO 9000 based quality systems. This book shows how you can use systems engineering principles combined with process flow charting techniques to design and develop an integrated quality system that reflects how you run your business. Details are provided on how to produce and manage systems using both paper and electronic based documentation with guidance provided on designing and selecting various software packages.

About this title

About the Author

David Hoyle, who participated in the year 2000 revision of ISO 9000, has worked in quality management for over 30 years in a number of industry sectors, including aerospace, automotive, and computers. He is a Chartered Engineer, Fellow of the Institute of Quality Assurance, Member of the Royal Aeronautical Society and a Lead Auditor registered with the IRCA. As an established management consultant he has assisted both large and small organizations achieve ISO 9000 certification in the USA and in Europe, and has delivered quality management training courses in many parts of the world. He is a Director of Transition Support Ltd, a company that provides consultancy, facilitation and training services moving towards business excellence, and sits on various Boards and Panels for the Institute of Quality Assurance, as well as writing articles for Quality World magazine.

Edition details

• Publisher: Butterworth-Heinemann
• Publication date: 1998
• Language: English
• ISBN 10: 0750625627
• ISBN 13: 9780750625623
• Binding: Paperback
• Number of pages: 415