Total Quality Management: Text and Cases (Contemporary Business Series) - Softcover

Oakland, John S.; Porter, Les

Softcover

ISBN 10: 0750639520 ISBN 13: 9780750639521

Publisher: Butterworth-Heinemann, 1999

Synopsis

Written by the acknowledged British guru of TQM and Business Excellence, John Oakland, this book provides a simple but powerful model for Total Quality Management and comprehensive coverage of the concepts students need to understand. The model has been used by literally thousands of people and organizations around the world.

'TQM: Text with Cases' is clearly written in a logical sequence and the text is supported with several real-life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance.

This second edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking and the implementation of TQM.

All the case studies in this edition are brand new, reflecting latest developments in this fast moving and exciting area of management. Moreover, the cases come from leading exponents of TQM and Business Excellence - organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.

This text is invaluable for all undergraduate and postgraduate students studying TQM or Business Excellence as part of their course, as well as those directors and managers working in organizations who would like to improve performance.

John Oakland is Professor of Business Excellence and Quality Management at the University of Leeds Business School, Executive Chairman of Oakland Consulting PLC, and the author of several best selling books, including; Total Quality Management, Total Organizational Excellence, and Statistical Process Control.
www.Oakland Consulting.com
Written by the British guru of Total Quality Management, John Oakland
Provides a simple model for Total Quality Management for students
Discussion questions and practical assignments to reinforce learning

About this title

Book Description

The latest developments in the area from leading exponents of TQM.

From the Back Cover

The third edition of TQM: Text with Cases is the result of extensive revision of the second edition. Even John Oakland's famous TQM Model has been revised to reflect developments in the field and the growing importance of the so-called "Excellence" frameworks.

To be successful, TQM has to impact on the organisation's Performance, which should be measured on a "balanced scorecard", including the results from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These 4Ps combine with the 4Cs - Customer, Culture, Communication and Commitment to provide a new model for TQM.

As with previous editions, the book is written in a logical and very practical style, supported by eleven real life case studies, reflecting the latest developments from leading exponents of TQM and Business Excellence. Seven of the cases are brand new. Through all this, Professor Oakland demonstrates how a total quality or business excellence strategy can be applied in all activities to achieve world-class performance.

In addition to the framework review and revision, this third edition features several major changes and new material on process management, quality management systems - ISO 9000:2000, human resource management, performance measurement, partnerships & resources, innovation & learning, knowledge management and benchmarking.
John S Oakland, Executive Chairman, OAKLAND Consulting plc; Professor of Business Excellence, Leeds University Business School

Edition details

• Publisher: Butterworth-Heinemann
• Publication date: 1999
• ISBN 10: 0750639520
• ISBN 13: 9780750639521
• Binding: Paperback
• Language: English
• Edition number: 2
• Number of pages: 380