Talking Business: Making Communication Work - Hardcover

Clutterbuck, David; Hirst, Sheila; Cage, Stephanie

Hardcover

ISBN 10: 0750654996 ISBN 13: 9780750654999

Publisher: Butterworth-Heinemann, 2003

Synopsis

Internal communication is a growing field with the number of specialists increasing worldwide. In spite of this, and vast increases in spending on communication, research shows that organizations are finding it difficult to raise the number of employees who feel well informed.


Now, more than ever, internal communication does not just concern communication managers. In today's lean organizations line managers are taking on more and more of the burden of employee communication and managers of remote offices have to be their own communication managers.

'Talking Business: making communication work' addresses the key issues in communication within organizations, supported by case studies taken from experience of working with global businesses. It provides a coherent theory of business communication and shows how a radical difference to communication practice and business performance can be made. The authors employ an interactive structure throughout with signposts to link related cases and chapters.

Provides an explanation of the main themes in business communication
Clarifies the complex networks of communication in organizations and how these can be used to best advantageIncludes case studies from global business and signposts to aid clarification and comprehension

About this title

About the Author

joint managing director of item, and head of consultancy. She entered the internal communication profession in 1989, having previously worked in sales and marketing with Citibank. She has also worked in-house in a global telecomms company during a time of particular turbulence.

Excerpt. © Reprinted by permission. All rights reserved.

Offers a practical and concise guide through the complexities of employee communication in the 21st century

Edition details

• Publisher: Butterworth-Heinemann
• Publication date: 2003
• ISBN 10: 0750654996
• ISBN 13: 9780750654999
• Binding: Hardcover
• Language: English
• Edition number: 1
• Number of pages: 210