Synopsis
Learn how to provide excellent customer service by understanding your customers' needs and identifying opportunities to build better realtionships. "Putting Customers First" shows you how to achieve a market-led focus, implement customer-led objectives and produce a win-win outcome. Power tips help you handle real-life situations and develop techniques to create loyal customers.
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About the Author
Andy Bruce, co-founder of SofTools Ltd. and Ken Langdon, former sales and marketing executive, have co-written 3 books in the Essential Managers series: 'Project Management', 'Strategic Thinking' and 'Do It Now!' Ken has also co-written Essential Managers 'Appraising Staff'.
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Putting Customers First (Essential Managers)
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Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 38479543-20
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Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-C-076-04398
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Putting Customers First (Essential Managers)
Published by
Dorling Kindersley Publishers Ltd, 2002
ISBN 10: 0751338451
ISBN 13: 9780751338454
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Putting Customers First (Essential Managers)
Published by
Dorling Kindersley Publishers Lt, 2002
ISBN 10: 0751338451
ISBN 13: 9780751338454
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