Items related to A Guide to Customer Service Skills for the Help Desk...
Synopsis
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk.
"synopsis" may belong to another edition of this title.
About the Author
An experienced IT professional with more than 30 years in the industry as a practitioner, consultant, and trainer, Donna Knapp currently works as Curriculum Development Manager for ITSM Academy, a full-service provider of IT Service Management education. Ms. Knapp is an ITIL Expert, a Certified Process Design Engineer, a Certified ISO/IEC 2000 Consultant/Manager, a Certified Scrum Master, and she is certified in Knowledge-Centered Support (KCS) Principles. The author of several books on the service desk industry, she has also developed several highly successful seminars, including "Achieving Customer Service Excellence for Service Desk Professionals" and "ITIL at the Service Desk."
"About this title" may belong to another edition of this title.
Search results for A Guide to Customer Service Skills for the Help Desk...
Stock Image
A Guide to Customer Service Sk
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00103569538
Stock Image
A Guide to Customer Service Skills for the Help Desk Professional
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 4991331-6
Stock Image
A Guide to Customer Service Skills for the Help Desk Professional
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0760072620I3N00
Stock Image
A Guide to Customer Service Skills for the Help Desk Professional
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_415766893
Seller Image
A Guide to Customer Service Skills for the Help Desk Professional
Published by
Course Technology, Cambridge, MA, 1999
ISBN 10: 0760072620
ISBN 13: 9780760072622
Used
Paperback
First Edition
Seller: True Oak Books, Highland, NY, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. First Edition; First Printing. 0.75 X 7.25 X 9 inches; 288 pages; minor shelf wear on the covers. Previous owner's name on the title page. Very Good condition otherwise. No other noteworthy defects. No markings on text pages. ; - Your satisfaction is our priority. We offer free returns and respond promptly to all inquiries. Your item will be packaged with care and ship on the same or next business day. Buy with confidence. Seller Inventory # HVD-71942-OS-0
Stock Image
A Guide to Customer Service Skills for the Help Desk Professional
Seller: London Bridge Books, London, United Kingdom
Seller rating 5 out of 5 stars
paperback. Condition: Good. Seller Inventory # 0760072620-3-36427263
Buy Used
US$ 25.50
US$ 60.97 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available