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Synopsis
This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.
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About the Author
David Ammons joined the School of Government (then the Institute of Government) in 1996. Prior to that, he was a faculty member at the Carl Vinson Institute of Government at the University of Georgia and taught in the public administration programs at Georgia and the University of North Texas. Early in his career he served on the staffs of four municipalities―Fort Worth, Texas; Hurst, Texas; Phoenix, Arizona; and Oak Ridge, Tennessee―in various administrative capacities. Among his seven books on local governmentmanagement are Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards (Sage Publications, 2001); Leading Performance Management in Local Government (ICMA, 2008); and Tools for Decision Making: A Practical Guide for Local Government (CQ Press, 2009). Ammons earned a Ph.D. at the University of Oklahoma
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Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards
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SAGE Publications, Inc (edition Second), 2001
ISBN 10: 0761920781
ISBN 13: 9780761920786
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Municipal Benchmarks : Assessing Local Performance and Establishing Community Standards
Published by
SAGE Publications, Incorporated, 2001
ISBN 10: 0761920781
ISBN 13: 9780761920786
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Municipal Benchmarks : Assessing Local Performance and Establishing Community Standards
Published by
SAGE Publications, Incorporated, 2001
ISBN 10: 0761920781
ISBN 13: 9780761920786
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