Managing Quality: A Practical Guide to Customer Satisfaction (Response Books) - Hardcover

Murthy, D B N

 
9780761993056: Managing Quality: A Practical Guide to Customer Satisfaction (Response Books)
Hardcover
ISBN 10: 0761993053 ISBN 13: 9780761993056
Publisher: SAGE Publications Pvt. Ltd, 1999

Synopsis

This book is a practical guide for the implementation of holistic quality management practices aimed at achieving customer satisfaction. Divided into fourteen chapters, the book provides a judicious blend of select techniques and philosophy for quality management.

The significant features of the book include: A step-by-step, `hands-on′ approach; inclusion of brief cases studies and examples; emphasis on doing simple things rights the first time and every time; jargon-free and easy-to-understand style, assuming little knowledge of statistics or background in quality.

"synopsis" may belong to another edition of this title.

Publisher
SAGE Publications Pvt. Ltd
Publication date
1999
Language
English
ISBN 10 
0761993053
ISBN 13 
9780761993056
Binding
Hardcover
Number of pages
228

Other Popular Editions of the Same Title

9780761993063: Managing Quality: A Practical Guide to Customer Satisfaction

Featured Edition

ISBN 10:  0761993061 ISBN 13:  9780761993063
Publisher: SAGE Publications Pvt. Ltd, 1999
Softcover