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Synopsis
Phlebotomy: A Customer-Service Approach is a comprehensive phlebotomy text that emphasizes the importance of customer service skills and appropriate work ethics in addition to excellent technical skills. Provides a thorough look at the profession and its techniques and includes the most current safety requirements. Designed for both beginning and continuing students and written in a concise straightforward format.
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About the Author
Bonnie K. Davis; MA; MPA has taught the Phlebotomy Certificate Program as Medical Office Technology Faculty at Pikes Peak Community College since 1997. She is retired from Penrose-St. Francis Health Services; where she was Laboratory Support Manager for 26 years.
"About this title" may belong to another edition of this title.
- PublisherCengage Learning
- Publication date2001
- ISBN 10 0766825183
- ISBN 13 9780766825185
- BindingPaperback
- Edition number2
- Number of pages208
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