Training Design Guide for the Hospitality Industry

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9780766845930: Training Design Guide for the Hospitality Industry

For courses in university or community college hospitality management programs, this text offers a practical, how-to approach for designing training programs for their specific organization's operational needs. Well-designed training is recognized by industry and university experts as essential for hospitality operations to be successful. Yet instructional design, how-to design training, is rarely taught outside of university education programs. This text presents a training design model and step-by-step directions are described and demonstrated through the use of a case study. Students follow a training design consultant through the steps as the training is designed for the various positions in a small hotel. One of the key elements of the process is determining what the style and content of the training should be. This is addressed in a very practical and hands-on manner. The examples used may be modified for any line or position in the hospitality industry. In addition, the theories of why training is important, what benefits can be achieved through formal training and more, is addressed in context with the actual steps of effective training design. Students in hospitality management will be more marketable and are likely to be more successful with this type of knowledge and skills in their tool kit.

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About the Author:

Christine Jaszay, Ph.D. is an Associate Professor and Director of Isbell Hospitality Ethics at the School of Hotel and Restaurant Management at Northern Arizona University. She has two graduate degrees with minors in instructional design from Purdue University. She has 16 years university teaching experience and 15 years hospitality industry experience.

Paul Dunk is a freelance writer and author of over eighty short stories, three novellas, and two novels. His most recent book is a collection of short stories called, ¿Straight Up,¿ which can be ordered on-line @ www.xlibris.com. He has over fifteen years¿ hospitality industry experience and won the 4th grade perfect attendance award at Gary School in West Chicago. Teacher said, ¿I like the guy - - but, y¿know, why isn't he sick more?¿

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