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Service in the Field: The World of Front-line Public Servants (Canadian Public Administration Series) (Volume 24) - Softcover
Synopsis
As governments attempt to focus more on service delivery, it has become apparent that little is known about the people who actually provide the services. Barbara Wake Carroll and David Siegel discuss structural issues and analyse the various administrative reforms developed in the last few years. They highlight field officers' perceptions of the problems in the system and suggest ways to improve field office-head office relations and the operation of field offices generally. The authors' analysis is based on more than two hundred interviews with federal and provincial civil servants in all ten provinces, in the smallest hamlets and largest cities across Canada. Using extensive quotations from these interviews, the authors allow public servants to tell their own stories and, in so doing, provide examples of the application of systematic qualitative research to Canadian political science. With its accessible style and emphasis on personal experience, Service in the Field will be of interest to students and scholars of public administration, political science, organization theory, and related disciplines in addition to people in government in both field and head offices.
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About the Author
Barbara Wake Carroll is professor of political science, McMaster University.
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Service in the Field: The World of Front-line Public Servants (Canadian Public Administration Series) (Volume 24)
Published by
McGill-Queen's University Press, 1998
ISBN 10: 0773517960
ISBN 13: 9780773517967
Used
Softcover
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Condition: Good. Good condition. Volume 24 A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. Seller Inventory # C02A-03472
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Service in the Field: The World of Front-Line Public Servants
Published by
McGill-Queen's University Press, 1998
ISBN 10: 0773517960
ISBN 13: 9780773517967
Used
Paperback
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.88. Seller Inventory # G0773517960I4N00
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Service in the Field: The World of Front-line Public Servants (Volume 24) (Canadian Public Administration Series)
Published by
McGill-Queen's University Press, 1998
ISBN 10: 0773517960
ISBN 13: 9780773517967
Used
paperback
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Service in the Field: The World of Front-Line Public Servants
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McGill, Queens, Montreal & Kingston, 1999
ISBN 10: 0773517960
ISBN 13: 9780773517967
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Service in the Field: The World of Front-Line Public Servants (Canadian Public Administration Series)
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Service in the Field; The World of Front-Line Public Servants (Publisher series: Canadian Public Administration.)
Published by
McGill-Queen's University Press, Montreal
ISBN 10: 0773517960
ISBN 13: 9780773517967
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[0-7735-1796-0] [1999]. (Trade paperback) Very good. 251pp. Tables, graphs, appendix, notes, bibliography, index. Publisher series: Canadian Public Administration. Locale: Canada. (Canada, Public Administration--Canada, Public Service). Seller Inventory # 138958
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Service in the Field: The World of Front-line Public Servants
Published by
McGill-Queen's University Press, 1998
ISBN 10: 0773517960
ISBN 13: 9780773517967
Used
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Paperback / softback. Condition: Good. Used copy in good condition - Usually dispatched within 3 working days. 999. Seller Inventory # D9780773517967
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