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The Knowledge-Based Organization: Four Steps to Increasing Sales, Profits, and Market Share - Hardcover
Synopsis
The Knowledge-Based Organization offers a blueprint for integrating sales and service capabilities to create a professional services organization. Any executive charged with the responsibility of generating new, higher-margin revenue will find key strategies for building products that improve profitability. This results-focused book gives readers the basics to begin: creating the professional services organization to compete in the next century; transitioning from existing sales and service model; handling common problems and apply real-world examples.
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About the Author
James A. Alexander is president of Alexander Consulting.
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The Knowledge-Based Organization: Four Steps to Increasing Sales, Profits, and Market Share
Seller: -OnTimeBooks-, Phoenix, AZ, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail. Seller Inventory # OTV.0786303530.G
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The Knowledge Based Organization: Four Steps to Increasing Sales, Profits, and Market Share
Published by
Burr Ridge, Illinois, U.S.A.: Irwin Professional Publishing, 1995, 1994
ISBN 10: 0786303530
ISBN 13: 9780786303533
Used
Hardcover
Signed
Seller: The Warm Springs Book Company, Fremont, CA, U.S.A.
Seller rating 4 out of 5 stars
Hardcover. Dust Jacket Included. Hardback, Near Fine in a Near Fine, mylar protected DJ, signed by Michael Lyons with a non-personalized inscription, 2nd printing; slight wear to DJ and DJ edges. The book presents a road map and implementation guide for creating a powerful customer service based business, 8vo., 139 pages., 0.0 0.0 0.0. Signed by Author. Seller Inventory # 16139