The Knowledge-Based Organization offers a blueprint for integrating sales and service capabilities to create a professional services organization. Any executive charged with the responsibility of generating new, higher-margin revenue will find key strategies for building products that improve profitability. This results-focused book gives readers the basics to begin: creating the professional services organization to compete in the next century; transitioning from existing sales and service model; handling common problems and apply real-world examples.
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James A. Alexander is president of Alexander Consulting.
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Seller: The Warm Springs Book Company, Fremont, CA, U.S.A.
Hardcover. Dust Jacket Included. Hardback, Near Fine in a Near Fine, mylar protected DJ, signed by Michael Lyons with a non-personalized inscription, 2nd printing; slight wear to DJ and DJ edges. The book presents a road map and implementation guide for creating a powerful customer service based business, 8vo., 139 pages., 0.0 0.0 0.0. Signed by Author. Seller Inventory # 16139
Seller: POQUETTE'S BOOKS, DEWITT, MI, U.S.A.
Hardcover. Condition: Good. Seller Inventory # mon0000121342
Seller: Stories & Sequels, Ashland, OH, U.S.A.
Hardcover. Condition: As New. Seller Inventory # 220401B