Items related to The Wow Factory: Creating a Customer Focus Revolution...
Synopsis
Describes each step in developing customer focus, looks at the experiences of customers during a business transaction, and suggest ways to exceed customer expectations
"synopsis" may belong to another edition of this title.
About the Author
Paul Levesque is president of New Perspective Associates.
Reviews
Regardless of terms like total quality management and continuous quality improvement, most of today's various management techniques focus on the customer. Levesque heads a Canadian company that produces and distributes workshops and videos emphasizing customer service. Here he shows why businesses should be customer focused and how they can become so. He avoids jargon, which would tie his suggestions to a particular philosophy, simply emphasizing, instead, practical ways to make the customer and customer service the core of any business' mission, philosophy, or culture. He demonstrates how to involve wants or needs and discover those extra steps that ultimately delight (WOW!) the customer. Recommended for popular business and management collections. David Rouse
"About this title" may belong to another edition of this title.
Search results for The Wow Factory: Creating a Customer Focus Revolution...
Stock Image
The Wow Factory: Creating a Customer Focus Revolution in Your Business
Seller: More Than Words, Waltham, MA, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. A sound copy with only light wear. Overall a solid copy at a great price! Seller Inventory # BOS-X-11f-01492
Stock Image
The Wow Factory: Creating a Customer Focus Revolution in Your Business
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0786303867I3N00
Stock Image
The Wow Factory: Creating a Customer Focus Revolution in Your Business
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0786303867I4N00
Stock Image
The Wow Factory: Creating a Customer Focus Revolution in Your Business
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0786303867I3N00
Stock Image
The Wow Factory: Creating a Customer Focus Revolution in Your Business
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_480146340
Stock Image
The WOW Factory : Creating a Customer Focus Revolution in Your Business
Published by
McGraw-Hill School Education Group, 1994
ISBN 10: 0786303867
ISBN 13: 9780786303861
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 40442922-6
Stock Image
The Wow Factory: Creating a Customer Focus Revolution in Your Business
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. The Wow Factory: Creating a Customer Focus Revolution in Your Business This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780786303861
Buy Used
US$ 4.20
US$ 5.49 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 2 available
Seller Image
The Wow Factory: Creating a Customer Focus Revolution in Your Business
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Seller rating 5 out of 5 stars
hardcover. Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Signed by Author(Unverified). Seller Inventory # rev7046773075
Buy Used
US$ 1.83
US$ 7.90 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
The Wow Factory: Creating a Customer Focus Revolution in Your Business
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Hardback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR004353376
Buy Used
US$ 2.88
US$ 7.46 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 2 available
Seller Image
The Wow Factory: Creating a Customer Focus Revolution in Your Business
Seller: -OnTimeBooks-, Phoenix, AZ, U.S.A.
Seller rating 5 out of 5 stars
Condition: very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail. Seller Inventory # OTV.0786303867.VG