Synopsis
Drawing upon extensive on-site interviews and research, Hunt shows how to review your quality performance and dramatically improve market share, profitability, and performance by adopting "Quality First." Using a mix of comparative analysis, lessons learned, tools, and techniques, Hunt helps you understand the quality hurdles facing your organization. "Quality First" is a syntheses of the unique benefits of the world's best quality improvement methods, including the Deming Philosophy, Juran Approach, Crosby School, and TQM.
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