Fish: A Proven Way to Boost Morale and Improve Results - Hardcover

Stephen C. Lundin; Harry Paul; John Christensen

Hardcover

ISBN 10: 0786866020 ISBN 13: 9780786866021

Publisher: Hyperion, 2000

Synopsis

Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers.

In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattle's very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace.

Addressing todays work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profound--the hallmarks of a true business classic. Based on a bestselling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom.

About this title

About the Author

Stephen C. Lundin, Ph.D., is a filmmaker, graduate business school professor, and professional speaker. He runs a corporate membership seminar series as part of the Institute for Management Studies and leads the Institute for Creativity and Innovation at the University of St. Thomas in Minneapolis. He lives in Minnesota.

Harry Paul is currently a full time motivational speaker. He lives in San Diego.

John Christensen, an award-winning filmmaker, lives is Minneapolis. He is now CEO of ChartHouse Learning Corporation, the leading producer of corporate learning films, including Fish!, the video, which has been adopted by thousands of corporations nationwide. He lives in Minnesota.

Excerpt. © Reprinted by permission. All rights reserved.

Fish!

A Remarkable Way to Boost Morale and Improve ResultsBy Stephen C. Lundin Harry Paul John Christensen

Hyperion

ISBN: 0-7868-6602-0

Chapter One

Fish! is an incredible story that John Christensen firstcaught on film. He and his company, ChartHouse, produced anamazing video on the world famous Pike Place Fish market inSeattle. I have been showing this video at every one of myseminars to illustrate what happens when you create Gung Ho!employees - you ignite your workforce and create Raving Fans.

Now Stephen Lundin, and long-term colleague of mine HarryPaul, have teamed up with John to bring the Fish! story toprint. In whatever media it appears, it's a fabulous lovestory. As the book suggests, "When we choose to love the workwe do, we can catch our limit of happiness, meaning, andfulfillment every day."

How important is that? Incredibly important, especially whenyou consider that people spend about 75 percent of their adultwake time doing work-related activities - getting ready forwork, traveling to work, working, contemplating work, anddecompressing after work. If we spend that much time in thatpart of our lives, we ought to enjoy it and be energized byit. And yet, too many people are trading time on the job tosatisfy needs elsewhere; "Thank God It's Friday" is still away of life for many people.

Those days can stop now - if you read Fish!, share it witheveryone with whom you work, and implement the four secretsand suggested strategies that Lundin, Paul, and Christensengive you. I guarantee that every manager will benefit fromFish!, because it will not only increase employee retention,it will motivate people to take pride in what they do. Peoplelike to work in an environment that is fun, energizing, andwhere they can make a difference. The Fish! philosophy willalso benefit every employee, because it prevents burnout andwill keep you excited about what you do.

As you can tell, I'm excited about Fish! I think this is amarvelous book. The story of the world famous Pike Place Fishmarket is fantastic. But this book is not just about sellingfish; it's a love story that can happen in your organization,too.

(Continues...)

Excerpted from Fish!by Stephen C. Lundin Harry Paul John Christensen Excerpted by permission.
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Edition details

• Publisher: Hyperion
• Publication date: 2000
• ISBN 10: 0786866020
• ISBN 13: 9780786866021
• Binding: Hardcover
• Language: English
• Edition number: 1
• Number of pages: 110