The Mediation Process: Practical Strategies for Resolving Conflict (Jossey-Bass Conflict Resolution Series) - Hardcover

Moore, Christopher W.

Hardcover

ISBN 10: 0787902489 ISBN 13: 9780787902483

Publisher: Jossey-Bass, 1996

Synopsis

Winning Techniques for Every Situation

In this long-awaited, expanded edition, mediation Expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve conflicts of all kinds. Packed with real-life examples, it illustrates how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur. Addresses some of the day's most pressing mediation issues involving commercial, legal, family, divorce, labor/management, discrimination, home/school, multiethnic, and community disputes, as well as international negotiation.

*An Instructor's Manual is available free of charge upon written request.

About this title

About the Author

CHRISTOPHER W. MOORE is a founding partner in CDR Associates, a mediation and conflict resolution consulting and training practice based in Colorado, with clients worldwide. In addition to working with companies and governments throughout the United States, Moore has conducted training programs such countries as Indonesia, Thailand, and South Africa.

From the Back Cover

Mediation has become an integral part of resolving disputes in our increasingly contentious society. And while labor, family, and divorce conflicts were the major part of mediation practice just a decade ago, now the field has exploded to include a growing range of commercial, interpersonal, public, and international arenas.The Mediation Process, originally published in 1986, has been a vital resource in the field for the practitioners, trainers, students, and professionals in corporate, legal, health care, education, and governmental arenas. Now the long-awaited new edition has been revised and expanded to include comprehensive coverage of the most contemporary issues in mediation practice?and to provide updated bibliographical resources.

From the Inside Flap

This newly revised and updated comprehensive guide to the principles and practices of mediation offers concrete strategies for every stage of the mediation process.Mediation expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve coflicts of all kinds-including family, divorce, labor-management, home-school, and landlord-tenant. He uses real-life examples to illustrate how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur.This new edition has been expanded to cover contemporary issues in mediation practice, including the training, qualification, and certification of mediators, as well as such important new areas of application as community disputes, cross-cultural, international, and commercial mediation.

Edition details

• Publisher: Jossey-Bass
• Publication date: 1996
• Language: English
• ISBN 10: 0787902489
• ISBN 13: 9780787902483
• Binding: Hardcover
• Edition number: 2
• Number of pages: 464