Why Didn't You Say That in the First Place: How to Be Understood at Work

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9780787903442: Why Didn't You Say That in the First Place: How to Be Understood at Work
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Ever get the feeling that your coworkers don't understand you?
Misunderstanding through poor communication is rampant in theworkplace, yet most workers just shrug their shoulders and acceptmisunderstanding as a fact of life. In Why Didn't You Say thatin the First Place?, the author offers a path to clearcommunication by demonstrating how we can always reach full mutualunderstanding with others by using the power of plain talk in asystematic way.

You'll discover:

  • Why nobody understands you
  • Why misunderstanding is normal
  • The power of strategic talk
  • Communicating when understanding is critical
It is full of anecdotes, illustrations, sample conversations, andchecklists to show readers how misunderstandings can be preventedin everyday settings.

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From the Inside Flap:

Welcome to the Information Age...an age in which miraculous machines help us communicate at lightning speed with people throughout an office, throughout a corporation and throughout the world. Never before have the avenues of expression at our disposal been so immediate, so far-reaching or so varied. But as surely as these technological marvels heighten our ability to inform and interact, so do they increase the chances for costly miscommunication. In Why Didn't You Say That in the First Place?, Richard Heyman breaks the business communications barrier that leads to unnecessary misunderstandings. Drawing on his academic background in conversation analysis and his real-world experience addressing business communication problems, Heyman provides a practical, hands-on method of making sure what you meant to say is clearly understood by all. Here, in lively, down-to-earth language, Heyman explains how to- Overcome the ambiguities of language and use our skills as both speaker and listener to create shared meaning,- Rise above stereotypes and use strategic talk to communicate with everyone at work,- Learn to systematically use questions, examples, and paraphrasing in everyday conversations,- Build a workplace culture that encourages people to say, without fear, I don't understand. Using anecdotes, checklists, and examples taken from actual organizational transcripts as learning tools, this book gives you the power to ensure that your point -- whether spoken or written -- always comes across loud and, most importantly, clear.

From the Back Cover:

"The three biggest problems in the world today are communications,communications, communications. Why Didn't You Say That in theFirst Place hits those problems straight on." —KenBlanchard

Ever get the feeling that your co-workers don't understand you?Do others expect you to make sense of what they say even when theyare not precise? Misunderstanding through poor communication hasgone rampant in the workplace, yet most workers just shrug theirshoulders and accept misunderstanding as a fact of life.In WhyDidn't You Say that in the First Place?, Richard Heymandemonstrates how we can always reach full mutual understanding withothers by using the power of plain talk in a systematic way. Heymanshares anecdotes and illustrations, sample conversations andchecklists to show readers how misunderstandings can be preventedin everyday settings.While faxes, e-mail, and voice mail may makeit easier to disseminate information in today's business world,Heyman makes a strong case that there is no substitute for clearcommunication.

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9781555426538: Why Didn't You Say That in the First Place?: How to Be Understood at Work (Jossey Bass Business & Management Series)

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ISBN 10:  1555426530 ISBN 13:  9781555426538
Publisher: Jossey-Bass, 1994
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Book Description John Wiley Sons Inc, United States, 1997. Paperback. Condition: New. Reprint. Language: English . Brand New Book. Ever get the feeling that your coworkers don t understand you? Misunderstanding through poor communication is rampant in the workplace, yet most workers just shrug their shoulders and accept misunderstanding as a fact of life. In Why Didn t You Say that in the First Place?, the author offers a path to clear communication by demonstrating how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way. You ll discover: * Why nobody understands you* Why misunderstanding is normal* The power of strategic talk* Communicating when understanding is critical It is full of anecdotes, illustrations, sample conversations, and checklists to show readers how misunderstandings can be prevented in everyday settings. Seller Inventory # AAH9780787903442

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Book Description John Wiley Sons Inc, United States, 1997. Paperback. Condition: New. Reprint. Language: English . Brand New Book. Ever get the feeling that your coworkers don t understand you? Misunderstanding through poor communication is rampant in the workplace, yet most workers just shrug their shoulders and accept misunderstanding as a fact of life. In Why Didn t You Say that in the First Place?, the author offers a path to clear communication by demonstrating how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way. You ll discover: * Why nobody understands you* Why misunderstanding is normal* The power of strategic talk* Communicating when understanding is critical It is full of anecdotes, illustrations, sample conversations, and checklists to show readers how misunderstandings can be prevented in everyday settings. Seller Inventory # AAH9780787903442

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Book Description John Wiley & Sons. Paperback. Condition: New. 183 pages. Dimensions: 9.0in. x 6.1in. x 0.6in.Ever get the feeling that your coworkers dont understand you Misunderstanding through poor communication is rampant in the workplace, yet most workers just shrug their shoulders and accept misunderstanding as a fact of life. In Why Didnt You Say that in the First Place, the author offers a path to clear communication by demonstrating how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way. Youll discover: Why nobody understands youWhy misunderstanding is normalThe power of strategic talkCommunicating when understanding is criticalIt is full of anecdotes, illustrations, sample conversations, and checklists to show readers how misunderstandings can be prevented in everyday settings. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Seller Inventory # 9780787903442

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