Continuous Improvement Tools: A Practical Guide to Achieve Quality Results (Practical Guidebook) - Softcover

Chang, Richard Y.; Niedzwiecki, Matthew E.

 
9780787950811: Continuous Improvement Tools: A Practical Guide to Achieve Quality Results (Practical Guidebook)

Synopsis

These two volumes offer a commonsense approach to creating and sustaining quality-improvement efforts. Your process improvement, problem-solving teams and self-managed work teams will function better with the tools and techniques presented in this book.

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About the Author

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California. MATTHEW E. NIEDZWIECKI, manager of Quality Management at Children's Hospital Los Angeles, is an experienced training and organization development practitioner. His extensive background and areas of expertise include total quality management, training design, process analysis, and data interpretation.

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Other Popular Editions of the Same Title

9780749416508: Continuous Improvement Tools: Tools to Assist Analysis and Interpretation v. 2 (Richard Chang Collection: Quality Improvement)

Featured Edition

ISBN 10:  0749416505 ISBN 13:  9780749416508
Publisher: Kogan Page, 1995
Softcover