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Synopsis
This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
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About the Author
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
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Satisfying Internal Customers First!
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Satisfying Internal Customers First! : A Practical Guide to Improving Internal and External Customer Satisfaction
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Satisfying Internal Customers First! : A Practical Guide to Improving Internal and External Customer Satisfaction
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Satisfying Internal Customers First!
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ISBN 10: 0787950823
ISBN 13: 9780787950828
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Satisfying Internal Customers First!
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ISBN 10: 0787950823
ISBN 13: 9780787950828
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