Continuous Process Improvement: A Practical Guide (Quality Improvement Series) - Softcover

Chang, Richard Y.

Softcover

ISBN 10: 0787950831 ISBN 13: 9780787950835

Publisher: Pfeiffer, 1999

Synopsis

An easy-to-apply illustration of a basic process-improvement methodology covering the continuous cycle of process improvement, analyzing work processes, determining customer needs and more.

About this title

About the Author

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

Edition details

• Publisher: Pfeiffer
• Publication date: 1999
• Language: English
• ISBN 10: 0787950831
• ISBN 13: 9780787950835
• Binding: Paperback
• Number of pages: 109