The Conflict Resolution Training Program

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9780787955816: The Conflict Resolution Training Program
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The Conflict Resolution Training Program Participant's Workbook offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals.

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From the Publisher:

"We are fortunate to have available in this book the fruits of Kestner and Ray's long experience and thoughtful insights from training hundreds of individuals and organizations."
— Frank E. A. Sander, Bussey Professor, Harvard Law School

"This book is valuable to anyone who is training or teaching in dispute resolution."
— Terry Wheeler, executive director, Center for Dispute Resolution, Capital University Law School; and vice president, Association for Conflict Resolution

"As a manager and former instructor in the areas of team building and instructor training, I find the material in this manual, especially the interactive exercises, to be both engaging and effective in promoting open communications within teams. The book encourages dynamics that result in building trust, effective communications and commitment within teams. One of the best features is the flexibility of the presentation-trainings can be customized to suit a particular team's characteristics and needs."
— Robert Griscavage, manager, division of training and employee development, Social Security Administration

"Experienced trainers Kestner and Ray provide a clear and well-reasoned approach to training students in the art of dispute resolution."
— Theresa Meehan Rudy, program director, HALT— An Organization of Americans for Legal Reform, Washington, D.C.


"Kestner and Ray greatly enhance the range of dispute-resolution options by providing an amalgamation of exercises that they have tested successfully."
— Bradley Peterson, Social Security Administration

About the Author:

Prudence Bowman Kestner is president of the Institute forOrganizational and Personal Transformation, Inc. (I-OPT). Formerlyshe was the associate director of the American Bar Association'sSection on Dispute Resolution (ABA/ADR).

Larry Ray is an attorney in private practice. He served asexecutive director for the National Association for CommunityMediation (NAFCM) and for the American Bar Association (ABA)Section of Dispute Resolution. He provides training for theAmerican Management Association (AMA), the Maryland State HighwayAdministration, and the Graduate School, USDA. He arbitrates forthe National Association of Securities Dealers (NASD) and UnitedStates Arbitration and Mediation (USAM). He mediates for the WorldBanks Group, the United States Postal Service, the NationalArchives, and the U.S. Office of Special Counsel. He serves as asenior instructor for the George Washington University School ofLaw and Keller Graduate School.

Kestner and Ray have conducted trainings in communication,conflict management, mediation, and negotiation.

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9780787960773: The Conflict Resolution Training Program: Leader's Manual

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ISBN 10:  0787960772 ISBN 13:  9780787960773
Publisher: Jossey-Bass, 2002
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Book Description John Wiley & Sons Inc, United States, 2002. Paperback. Condition: New. Participant's G. Language: English. Brand new Book. The Conflict Resolution Training Program Participant's Workbook offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals. Seller Inventory # AAH9780787955816

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Book Description John Wiley & Sons Inc, United States, 2002. Paperback. Condition: New. Participant's G. Language: English. Brand new Book. The Conflict Resolution Training Program Participant's Workbook offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals. Seller Inventory # AAH9780787955816

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Book Description John Wiley & Sons Inc, United States, 2002. Paperback. Condition: New. Participant's G. Language: English. Brand new Book. The Conflict Resolution Training Program Participant's Workbook offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals. Seller Inventory # BTE9780787955816

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