Guide to Effective Staff Development in Health Care Organizations: A Systems Approach to Successful Training - Hardcover

Hardcover

ISBN 10: 0787958743 ISBN 13: 9780787958749

Publisher: Jossey-Bass, 2002

Synopsis

In Guide to Effective Staff Development in Health CareOrganizations, Patrice L. Spath-- a national authority on healthcare training-- and a stellar panel of health care experts offerhospital administrators and managers a variety of techniques thatthey can implement to provide cost-efficient staff orientation,training, and continuing education. This book acts as a field guidefor health care executives who must make informed decisions aboutwhich staff trainings and education strategies are best for theirorganizations. A comprehensive resource for health care executives,Guide to Effective Staff Development in Health Care Organizations
* Shows how to establish educational and training priorities
* Offers a model for integrating all facets of staff education andperformance evaluation
* Summarizes the most significant health care training issues
* Includes information and tips on selecting training methods
* Presents adult learning strategies
* Offers strategies for measuring the value of training

About this title

About the Author

Patrice L. Spath is a partner in Brown-Spath & Associates, a health care publishing and training company based in Forest Grove, Oregon. During the past twenty years, she has presented more than 350 educational programs on quality improvement, case management, medical error reduction, and outcomes management topics. A prolific writer, she has authored or edited more than 150 journal articles. Her book, Error Reduction in Health Care: A Systems Approach to Improving Patient Safety (Jossey-Bass, 2000) won wide acclaim and was a Doody's 250 Best Books of the Year Selection.

From the Back Cover

To stay on top in today's highly competitive health care environment, organizations must be able to attract and retain quality staff. These institutions can maintain quality and consistency by strengthening their internal staff training and development programs.
In Guide to Effective Staff Development in Health Care Organizations, Patrice L. Spath― a national authority on health care training― and a stellar panel of health care experts offer hospital administrators and managers a variety of techniques that they can implement to provide cost-efficient staff orientation, training, and continuing education. This book acts as a field guide for health care executives who must make informed decisions about which staff trainings and education strategies are best for their organizations. A comprehensive resource for health care executives, Guide to Effective Staff Development in Health Care Organizations

• Shows how to establish educational and training priorities
• Offers a model for integrating all facets of staff education and performance evaluation
• Summarizes the most significant health care training issues
• Includes information and tips on selecting training methods
• Presents adult learning strategies
• Offers strategies for measuring the value of training
• Outlines the critical components of an effective training program
• Contains illustrative case studies of effective training initiatives

Guide to Effective Staff Development in Health Care Organizations can help health care leaders determine the best course to take when selecting and implementing staff education programs that will transform their organizations into vital learning organizations.
Contributors include
Diane Boynton
Gloryanne Bryant
James B. Conway
Christina Dempsey
Anthony J. DiBella
Claire R. Dixon-Lee
Kathleen J. Heery
Connie E. Kuykendall
Mary Carole McMann
Brenda I. Mygrant
Pamela E. Paustian
Rebecca Petersen
Donald C. Sibery
Donna J. Slovensky
Patrice L. Spath
Alice T. Speers
Richard J. Wagner
Robert Weigand
Karen L. Zaglanicyny
Christine S. Zambricki
Sally Zuel

• Shows how to establish educational and training priorities
• Offers a model for integrating all facets of staff education and performance evaluation
• Summarizes the most significant health care training issues
• Includes information and tips on selecting training methods
• Presents adult learning strategies
• Offers strategies for measuring the value of training
• Outlines the critical components of an effective training program
• Contains illustrative case studies of effective training initiatives

Guide to Effective Staff Development in Health Care Organizations can help health care leaders determine the best course to take when selecting and implementing staff education programs that will transform their organizations into vital learning organizations.
Contributors include
Diane Boynton
Gloryanne Bryant
James B. Conway
Christina Dempsey
Anthony J. DiBella
Claire R. Dixon-Lee
Kathleen J. Heery
Connie E. Kuykendall
Mary Carole McMann
Brenda I. Mygrant
Pamela E. Paustian
Rebecca Petersen
Donald C. Sibery
Donna J. Slovensky
Patrice L. Spath
Alice T. Speers

Excerpt. © Reprinted by permission. All rights reserved.

Guide to Effective Staff Development in Health Care Organizations

A Systems Approach to Successful Training

Jossey-Bass

Copyright © 2002 John Wiley & Sons, Inc.
All right reserved.
ISBN: 978-0-7879-5874-9

Contents

Tables, Figures, and Exhibits................................................................................................................................ixForeword James B. Conway....................................................................................................................................xiiiPreface......................................................................................................................................................xviiThe Editor...................................................................................................................................................xxiThe Contributors.............................................................................................................................................xxiiiPart One: The Learning Imperative1. Building the Context for Learning: An Executive Priority Anthony J. DiBella..............................................................................32. An Organizational Model for Continuous Learning Kathleen J. Heery........................................................................................233. The Learning Transformation Process in a Health Care System Diane Boynton, Donald C. Sibery..............................................................47Part Two: Training Issues4. Training Challenges in Health Care Organizations Connie E. Kuykendall, Sally Zuel........................................................................675. Selecting Appropriate Training Methods Brenda I. Mygrant, Mary Carole McMann.............................................................................796. Training the Adult Learner in Health Care Organizations Donna J. Slovensky, Pamela E. Paustian...........................................................997. Measuring the Organizational Impact of Training Programs Richard J. Wagner, Robert Weigand...............................................................1138. Making the Most of Your Training Dollar Patrice L. Spath.................................................................................................127Part Three: Training Solutions: Case Studies9. Nurse Scrub Training Program Decreases Surgery Costs Christina Dempsey...................................................................................13710. Web-Based Training Expands Coding Education in a Large Health Care System Gloryanne Bryant, Claire R. Dixon-Lee.........................................15511. On-Target Education Program Meets Training Needs of Surgical Services Alice T. Speers, Karen L. Zaglaniczny, Christine S. Zambricki.....................18112. Education Collaborative Augments Staff Training in Northern California Hospitals Rebecca Petersen.......................................................201Glossary: The Language of Learning...........................................................................................................................219Index........................................................................................................................................................223

Preface

Peter Drucker (1993, p. 193) writes that the "basic economic resource ... is no longer capital, nor natural resources ... nor labor. It is and will be knowledge." Staff education and training is an important and valuable asset in a health care organization. Workforce development activities enhance employees' skills and help achieve health service goals. Education and training is also a critical component of a successful staff hiring and retention strategy. Training can also benefit employees by improving their incomes, advancing their careers, and enabling them to grow as people.

To survive in the increasingly competitive markets, health care organizations need employees with highly developed skills. Today's job descriptions for health care workers call for multiskilled people who can adapt quickly to new technology and learn new ways of performing tasks. Every health care organization faces the challenge of hiring and retaining people who meet these job requirements. As work in health care becomes more complicated and as hierarchical structures give way to lateral organizations, all employees will need retraining and retooling. To ensure quality and consistency, many organizations will need to strengthen internal staff training and development programs. A health care organization cannot maximize resources without focusing on its most important asset: employees.

There appears to be a growing realization among health care organizations that staff education and training programs must be improved. Having struggled through downsizing and budget cuts over the past several years, senior leaders are now seeing the unfortunate results of not having given the staff training function adequate priority during these turbulent times. Human resource and staff education departments have been among the hardest hit by job cuts in health care facilities.

Correcting past mistakes is made more difficult and yet more important by today's demographic and employment market trends. The health care workforce is aging rapidly, and in the next five years, many of its members will be eligible for retirement. Exacerbating the problem is the tight labor market, which makes attracting new employees-especially those in direct patient care positions-hard to do. All these signs point to an emerging crisis in the health care workforce. There is a solution, however, and senior leaders in health care organization must be part of that solution. Aggressive recruiting and quality training will succeed only when leadership is committed to a learning environment. Part One of this book covers the elements of a learning organization and the role of leaders in creating and supporting such a climate. In Chapter One, Anthony DiBella describes the context for learning in health care organizations and suggests how educational priorities can be established. A model for integrating all facets of staff education and performance evaluation is presented by Kathleen Heery in Chapter Two. In Chapter Three, Diane Boynton and Donald Sibery discuss the poignant transformation of Central DuPage Health, in Winfield, Illinois, into a learning environment.

There are numerous books on the technical aspects of staff development in health care organizations. This one is different. It is designed to provide the health care executive with an overview of staff training and education strategies to help leaders make informed decisions about program priorities. To begin this instructive process, Part Two of the book is devoted to training issues. In Chapter Four, Connie Kuykendall and Sally Zuel summarize the significant training issues health care organizations face. Chapters Five through Eight present key challenges in greater detail, along with solutions: selection of training methods, adult learning strategies, measuring the value of training, and critical components of an effective training program.

Throughout the country, a number of health care organizations have already begun to tackle the dilemmas of staff education and training. In Part Three, four case studies are presented to illustrate some effective training initiatives in health care organizations. Each case study is prefaced with short statements that describe the presenting problems, solutions, and results from each organization. In Chapter Nine, Christina Dempsey details the nurse scrub training program at St. John's Regional Health Center in Springfield, Missouri. The Web-based coding training program at Catholic Healthcare West is described by Gloryanne Bryant and Claire Dixon-Lee in Chapter Ten. The comprehensive staff education and training program at William Beaumont Hospital in Royal Oak, Michigan, is presented by Alice Speers, Karen Zaglaniczny, and Christine Zambricki in Chapter Eleven. In Chapter Twelve, Rebecca Petersen details a unique training collaboration among hospitals in Northern California.

Health care organizations can't hope to achieve their strategic mission goals without paying attention to the people factor. There are no results without talented people to put them in place. To transform an organization into a learning environment and set the stage for an effective staff education program, senior leaders must establish a learning vision and objectives and position staff educators to be strategic partners in the process. The organization must study the gaps between employee knowledge and skills and current and future needs. A plan of action must be designed to close those gaps with recruitment, education, succession planning, restructuring, or other means. Training programs must be aligned with strategic business goals and constantly reassessed on the basis of successes, failures, and changing organizational needs.

While staff educators can assess people's learning needs and develop training programs, there are no guaranteed results without leadership support. For staff development to be effective, senior leaders must have the will to follow through with resources and personal involvement. Staff education and training initiatives must be part of each health care organization's broader strategic planning effort.

November 2001 Patrice L. Spath Forest Grove, Oregon

(Continues...)

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Edition details

• Publisher: Jossey-Bass
• Publication date: 2002
• Language: English
• ISBN 10: 0787958743
• ISBN 13: 9780787958749
• Binding: Hardcover
• Edition number: 1
• Number of pages: 263
• Editor: Spath Patrice L.