Putting Patients First is a complete guide to patient-centered care — the highly successful philosophy that has been championed and refined by the renowned Planetree Institute. This important volume explains the origins and uses of patient-centered care and provides a practical approach to implementing it in any health care organization. Step by step, the book clearly outlines the elements of the highly successful Planetree patient-centered care model and includes...
Susan B. Frampton is executive director of Planetree. She speaks widely on cultural and organizational practices, patient-centered care, and health care consumerism.
Laura Gilpin is director of the Planetree Alliance. She has served as a staff nurse and as the first patient educator and arts coordinator with Planetree.
Patrick A. Charmel is president and chief executive officer of Griffin Health Services Corporation.
"Winner of the American College of Healthcare Executives' 2004 James A. Hamilton Book of the Year Award.." (The AAMA Executive; Fall 2004)
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