Total Quality Management: Applying Its Principles to Student Affairs: New Directions for Student Services, Number 76 (J-B SS Single Issue Student Services) - Softcover
Synopsis
Total quality management principles are not new to student affairs professionals, nor is the term customer. Student affairs professionals, however, must become more knowledgeable about the comprehensive nature of TQM and how to apply its principles to functional work areas in student affairs divisions. Since the late 1980s, many academic institutions have sought to implement TQM either as a comprehensive campus agenda or within selected campus administrative units. Currently, higher education is in an era of intense public examination. As always, educational leaders must be good stewards of public funding and must constantly look for more efficient and effective ways of doing their work. This volume attempts to provide balanced coverage of information for student affairs professionals regarding TQM and to sensitize them to issues surrounding its use. It also provides examples of the application of TQM principles and techniques in student affairs settings. This is the 76th issue of the journal New Directions for Student Services.
"synopsis" may belong to another edition of this title.
About the Author
WILLIAM A. BRYAN is professor of special studies at the University of North Carolina at Wilmington. He served as a chief student affairs officer for eighteen years and is former president of the American College Personnel Association.
From the Back Cover
Total quality management principles are not new to student affairs professionals, nor is the term "customer." Student affairs professionals, however, must become more knowledgeable about the comprehensive nature of TQM and how to apply its principles to functional work areas in student affairs divisions. Since the late 1980s, many academic institutions have sought to implement TQM either as a comprehensive campus agenda or within selected campus administrative units. Currently, higher education is in an era of intense public examination. As always, educational leaders must be good stewards of public funding and must constantly look for more efficient and effective ways of doing their work. This volume attempts to provide balanced coverage of information for student affairs professionals regarding TQM and to sensitize them to issues surrounding its use. It also provides examples of the application of TQM principles and techniques in student affairs settings. This is the 76th issue of the journal New Directions for Student Services. For more information of the series, please see the Journals and Periodicals page.
From the Inside Flap
Total quality management principles are not new to student affairs professionals, nor is the term "customer." Student affairs professionals, however, must become more knowledgeable about the comprehensive nature of TQM and how to apply its principles to functional work areas in student affairs divisions. Since the late 1980s, many academic institutions have sought to implement TQM either as a comprehensive campus agenda or within selected campus administrative units. Currently, higher education is in an era of intense public examination. As always, educational leaders must be good stewards of public funding and must constantly look for more efficient and effective ways of doing their work. This volume attempts to provide balanced coverage of information for student affairs professionals regarding TQM and to sensitize them to issues surrounding its use. It also provides examples of the application of TQM principles and techniques in student affairs settings. This is the 76th issue of the journal New Directions for Student Services. For more information of the series, please see the Journals and Periodicals page.
"About this title" may belong to another edition of this title.
Search results for Total Quality Management: Applying Its Principles to...
Stock Image
Total Quality Management - Applying Its Principles to Student Affairs
Published by
Wiley & Sons, Incorporated, John, 1996
ISBN 10: 0787999326
ISBN 13: 9780787999322
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 57965023-6