This best-selling training book reflects recent changes in training: the role of IT, the increasing role played by line managers in training, & transactional analysis. It has chapters on all the important parts of designing & delivering a training course with a special section on Group Facilitation. It suggests a number of personal development activities at the end of every chapter to help the reader become a better trainer in the future. Includes: designing & delivering the course; learning theory; course members; learning methods; managing the group; the communication process in training; a-v aids; & training evaluation.
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