An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services. Each chapter is thoroughly referenced, and many have charts and activities to help spark student engagement in the learning process. Over 30 tables and figures make complex information easy to access and understand.
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Elizabeth Connor earned an M.A. in Classics at the John Hopkins University before entering the Abbaye de Notre-Dame du Bon Conseil in Quebec, where she has served as formation director and prioress.
"A refreshing treatise on reference services in academic libraries." -- Laura Townsend Kane, MLIS, AHIP, Assistant Director for Information Services, School of Medicine Library, University of South Carolina
"Practical, relevant, and cheeky, this text covers the issues, challenges, and work of reference in a variety of academic settings." -- Lorna Peterson, Ph.D., Associate Professor, University at Buffalo
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