This volume provides valuable new insights into the process of mediation from a communication perspective. The contributors: provide theoretical perspectives that increase an understanding of the ongoing interaction in mediation; reveal new ways to understand the structure of the intervention process; illustrate how specific communicative acts shape the realities of mediators and disputants, and influence the outcomes; suggest critical contextual factors that should be considered in order to guide mediation more effectively; and examine dialogue with practitioners about ways in which these ideas can be translated into practice.
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Tricia S. Jones (Ph.D., The Ohio State University; M.S., Purdue University; B.S., University of Wisconsin-Oshkosh) has been a conflict scholar, practitioner, and consultant for 25 years. She has written, edited, or co-edited 5 books, published more than 50 articles or book chapters, presented more than 100 presentations at national or international conferences, and received more than $2.1 million in grant funding for her research in the area of conflict processes. She is currently editor of Conflict Resolution Quarterly and serves as a guest reviewer for other conflict management journals. Dr. Jones brings considerable knowledge of conflict theory and research that can be applied to conflict coaching. In addition, she has been an active conflict management trainer for a variety of Fortune 100 and national non-profit organization for the past 20 years. In recognition of her emphasis of theory and practice integration, she received the Jeffrey Z. Rubin Theory to Practice Award in conflict management from the International Association for Conflict Management in 2005. (She is also a co-author of a forthcoming introductory interpersonal communication textbook to be published by Houghton Mifflin.)
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