Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators - Softcover

Kosmoski, Georgia J.; Pollack, Dennis R.

Softcover

ISBN 10: 0803968094 ISBN 13: 9780803968097

Publisher: Corwin, 1999

Synopsis

Learn field-tested strategies to defuse the most challenging confrontations an administrator faces. Kosmoski and Pollack present specific techniques designed especially for the administrator who has to deal on a daily basis with griping in the faculty lounge, angry "screamers," or situations that involve drugs or alcohol. More than 150 school administrators identify the 15 most effective strategies an educational leader can use, including: Handling legitimate complaints - Calming the angry screamer - Defusing situations involving drugs or alcohol - Maintaining confidentiality - Dealing with public embarrassment

About this title

About the Authors

Georgia J Kosmoski is Professor of Educational Administration at Governors State University located outside of Chicago, Illinois. She has been an educator for over 25 years She has been a teacher, assistant principal, principal, and assistant superintendent.

 

Dennis R Pollack is a clinical psychologist in Spokane, Washington. Before starting his private practice, he was a psychology professor at Illinois State and Gonzaga universities. He is a nationally recognized clinical and voactional expert who speaks and writes regularly in the fields of both psychology and education.

 

Edition details

• Publisher: Corwin
• Publication date: 1999
• Language: English
• ISBN 10: 0803968094
• ISBN 13: 9780803968097
• Binding: Paperback
• Edition number: 1
• Number of pages: 120