Each year, thousands of small businesses fail because they don't know how to establish a sound credit policy. The Small Business Credit and Collection Guide is an invaluable resource that will help readers establish effective credit policies, collect overdue bills quickly, and most of all, maximize positive cash flow. It includes: How to decide when to send polite reminder notices, when to make a collection phone call, when to hire a collection agency or an attorney, how to determine if credit should be extended and how much, how to collect from overdue accounts while maintaining them as customers, line-by-line scripts for collection phone calls, sample collection letters, and important legal guidelines, how to collect money from "deadbeats" who have no intention of paying, and more.
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