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Synopsis
Keeping Score ensures that you look at the right measurements. The author contends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing - pinpointing the vital few key measures is the key to success.
Following a Baldrige approach, Mark Brown shows you how to evaluate your current approach to measurement and redesign inadequate metrics and systems used to collect and report data. Developing an accurate measurement system ensures that you correctly measure customer satisfaction and value, the quality of products and services before they reach the customer, and employee satisfaction.
In addition, you'll improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right financial metrics, perform process measurement, and track supplier performance.
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About the Author
MARK GRAHAM BROWN (Hermosa Beach, CA) is a quality and productivity consultant to many Fortune 500 companies. He has served as a Baldrige Award examiner and is the author of five previous books, including Why TQM Fails and What to Do About It.
"About this title" may belong to another edition of this title.
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Seller: ZBK Books, Carlstadt, NJ, U.S.A.
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Condition: very_good. Fast & Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy. Seller Inventory # ZWV.0814403271.VG
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Hardback. Condition: Good. In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality. Seller Inventory # 00109087717
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Condition: As New. Shows very minimal signs of wear and previous use. A portion of your purchase benefits nonprofits! - Note: Edition & format may differ from what is shown in stock photo & item details. May not include supplementary material (toys, access code, dvds, etc). Seller Inventory # 584UZG000KDO_ns
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Published by
Quality Resources (edition ), 1996
ISBN 10: 0814403271
ISBN 13: 9780814403273
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
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Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0814403271I3N00
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Keeping Score : Using the Right Metrics to Drive World-Class Performance
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Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 54502482-6