Effective training delivery is a critical skill for keeping an organization competitive. This book offers, for the first time, a research-based analysis of the 14 key skills (or "competencies") trainers must master to be effective. It provides trainers with pragmatic ways to apply these competencies in the real world. Some of these skills include how to:
· Analyze materials and learner information · Establish credibility · Create a psychological environment that keeps learners’ interest level high · Communicate effectively · Use questioning techniques · Respond positively to trainees’ questions and reactions · Provide positive reinforcement · Utilize specific tools (case studies, simulation, lecture, discussion, and others) · Evaluate afterwards · Train in an international setting.
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Stephen B. King (Alexandria, VA) is president of King and Associates, Inc. Marsha King (Alexandria, VA) is executive coach with Development Dimensions International. William J. Rothwell (State College, PA) is a professor at Pennsylvania State University.
"...everything (trainers) need to know about the delivery of classroom training.... the book is extremely thorough and organized...." -- Training
"I highly recommend this book. The book is very thorough in its coverage, easy to read, and easy to implement." -- Performance Improvement Quarterly, James D.Russell, Purdue University
Each chapter provides a comprehensive discussion of a delivery competency, along with strategies and guidelines for applying it successfuly. -- Performance Improvement Quarterly Volume 14, Number 3/ 2001
This book would be a great textbook for teaching competencies in training delivery or as a self-directed learning tool. -- Shirley Copeland, Ed.D., Learning Resource Group, LLC
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