The Complete Guide to Conflict Resolution in the Workplace - Hardcover

Masters, Marick F.; Albright, Robert R.

Hardcover

ISBN 10: 0814406297 ISBN 13: 9780814406298

Publisher: Amacom Books, 2002

Synopsis

People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts.

But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.

This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies:

* an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more.

About this title

About the Author

Marick F. Masters, Ph.D. (Pittsburgh, PA) is a professor at the Katz Graduate School of Business, University of Pittsburgh. Robert R. Albright, Ph.D. (New London, CT) is Head of the Department of Management, U.S. Coast Guard Academy.

Edition details

• Publisher: Amacom Books
• Publication date: 2002
• Language: English
• ISBN 10: 0814406297
• ISBN 13: 9780814406298
• Binding: Hardcover
• Number of pages: 368