The Complete Guide to Conflict Resolution in the Workplace

4.43 avg rating
( 7 ratings by Goodreads )
 
9780814406298: The Complete Guide to Conflict Resolution in the Workplace
View all copies of this ISBN edition:
 
 

In most areas of their lives, people thrive on conflict, yet in the workplace they try to steer clear. Conflict, though, is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not the conflict itself, but managing the conflict. This manual explains how to design a complete conflict resolution system and develop the skills to implement it. Filled with exercises, case studies and checklists the book also supplies an overview of workplace conflict; the tools for measuring it; and the techniques for resolving conflict. It covers such conflicts as: negotiation; labour-management partnerships; third-party disputes; mediation; and arbitration.

"synopsis" may belong to another edition of this title.

Book Description:

"People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts.

But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.

This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies:

* an overview of workplace conflict

* diagnostic tools for measuring it

* techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more."

About the Author:

Marick F. Masters, Ph.D. (Pittsburgh, PA) is a professor at the Katz Graduate School of Business, University of Pittsburgh. Robert R. Albright, Ph.D. (New London, CT) is Head of the Department of Management, U.S. Coast Guard Academy.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Masters, Marick F., Albright, Robert R.
Published by AMACOM (2002)
ISBN 10: 0814406297 ISBN 13: 9780814406298
New Hardcover Quantity Available: 2
Seller:
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description AMACOM, 2002. Hardcover. Condition: New. Never used!. Seller Inventory # P110814406297

More information about this seller | Contact this seller

Buy New
US$ 77.73
Convert Currency

Add to Basket

Shipping: US$ 1.99
Within U.S.A.
Destination, Rates & Speeds

2.

Marick F. Masters; Robert R. Albright
ISBN 10: 0814406297 ISBN 13: 9780814406298
New Quantity Available: 1
Seller:
BennettBooksLtd
(San Diego, CA, U.S.A.)
Rating
[?]

Book Description Condition: New. New. Seller Inventory # S-0814406297

More information about this seller | Contact this seller

Buy New
US$ 99.10
Convert Currency

Add to Basket

Shipping: US$ 4.95
Within U.S.A.
Destination, Rates & Speeds