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" ""My assistant has such a chip on his shoulder!
Why can't he just get over it?""
This is the kind of frustration managers suffer daily in every kind of workplace. What many don't realize is that they can't change anyone's behavior until they understand that behavior.
In this ready-when-you-need-it guidebook, managers learn the basics of psychology -- what makes people tick. Armed with this knowledge, they can influence behavior appropriately. This practical application of ""psych 101"" helps managers:
* increase employee motivation and productivity
* improve communication
* reduce stress, anxiety, and conflict
* interact effectively with people of different personalities, needs, and goals
* eliminate nonproductive behavior and reward desirable behavior"
"About this title" may belong to another edition of this title.
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