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Coaching for Emotional Intelligence: The Secret to Developing the Star Potential of Your Employees - Hardcover
Synopsis
At some point in their careers, all managers face a frustrating and seemingly insurmountable challenge -- the highly intelligent, highly skilled direct report who is failing when he should be excelling. Often, this employee is destroying not only his own career, but also the morale of the rest of the team. While this behavior may initially seem willful, it is more than likely due to a lack of emotional intelligence -- the ability to comprehend one s emotions, empathize with the feelings of others, and interact with people in ways that promote congenial working relationships. More than any other trait, emotional intelligence is the one variable that can transform a mediocre employee into an exceptional one. Managers now have a new and demanding role. They must become coaches who help their employees to develop emotional intelligence and the positive interpersonal relationships that result. And while this kind of corrective coaching may seem daunting and unpleasant to many managers, it is also achievable with the right tools. In Coaching for Emotional Intelligence, Bob Wall offers coaching strategies that will enable every manager to elicit excellence by improving the negative behaviors and communications flaws that are undermining an employee's performance. The book provides a structured format for formulating and delivering both praise and corrective feedback, as well as a step-by-step method and sample scripts for conducting a coaching session. Readers will: Overcome the fear of coaching on sensitive, personal issues. Learn the critical importance of praise--and how to give it. Understand the influences that shaped the behaviors of the individual being coached. Determine whether an employee is responding to corrective coaching, when to keep him -- and when to fire him. Create an action plan for teaching employees to identify and alter unwanted behavior. Master spontaneous coaching: delivering praise in 15-20 seconds -- and corrective feedback within 45 seconds. Formulate structured conversations when corrective coaching isn t working. Create successful, detailed, and clear personal, team, and work evaluations and mission statements. The first book of its kind, Coaching for Emotional Intelligence is a thoughtful, realistic, and accessible guide that will change the way managers lead in the workplace -- and will ensure that their employees are reaching their full potential.
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About the Author
Bob Wall is an independent consultant specializing in leadership and team development who has trained and coached thousands of managers. His clients include CapitalOne, Pier One Imports, McDonnell Douglas Aircraft, Aon Corp., Microsoft, GTE, and State Farm Insurance, as well as healthcare, government, and military organizations. He lives in Ridgefield, Connecticut.
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Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Hardback. Condition: Very Good. Performance is just one part of an employee's overall development as a professional and as a leader This crucial development depends on the employee's emotional intelligence and the ability of the manager to encourage and increase it. Coaching for Emotional Intelligence provides a carefully planned strategy to help managers address the issues that make coaching for EI more challenging than coaching for performance alone. Key features Coaching too often focuses entirely on job performance. While important, performance coaching does not do very much to develop exceptional talent or nurture overall growth. This book gives managers the tools to help employees make the leap from solid performer to superstar Demonstrates how managers can leverage and develop such factors as personality traits, communication styles, and personal behaviours Clear, accessible, and practical approach to an often elusive subject. Seller Inventory # 00104040352
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Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Hardback. Condition: Good. Performance is just one part of an employee's overall development as a professional and as a leader This crucial development depends on the employee's emotional intelligence and the ability of the manager to encourage and increase it. Coaching for Emotional Intelligence provides a carefully planned strategy to help managers address the issues that make coaching for EI more challenging than coaching for performance alone. Key features Coaching too often focuses entirely on job performance. While important, performance coaching does not do very much to develop exceptional talent or nurture overall growth. This book gives managers the tools to help employees make the leap from solid performer to superstar Demonstrates how managers can leverage and develop such factors as personality traits, communication styles, and personal behaviours Clear, accessible, and practical approach to an often elusive subject. Seller Inventory # 00106349476
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Coaching for Emotional Intelligence: The Secret to Developing the Star Potential of Your Employees
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hardcover. Condition: Fair. Seller Inventory # 0814408907-4-36497290
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Coaching for Emotional Intelligence: The Secret to Developing the Star Potential of Your Employees
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Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Seller Inventory # ZBV.0814408907.VG
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Coaching for Emotional Intelligence: The Secret to Developing the Star Potential of Your Employees
Seller: Zoom Books East, Glendale Heights, IL, U.S.A.
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Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Seller Inventory # ZEV.0814408907.VG
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Coaching for Emotional Intelligence: The Secret to Developing the Star Potential of Your Employees
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Amacom Books (edition ), 2006
ISBN 10: 0814408907
ISBN 13: 9780814408902
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Hardcover. Condition: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0814408907-11-1-29
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Coaching for Emotional Intelligence: The Secret to Developing the Star Potential of Your Employees
Seller: Bookmonger.Ltd, HILLSIDE, NJ, U.S.A.
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hardcover. Condition: Very Good. No Dust Jacket* Writing on first page*. Seller Inventory # mon0000721310
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Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Hardback. Condition: Good. Performance is just one part of an employee's overall development as a professional and as a leader This crucial development depends on the employee's emotional intelligence and the ability of the manager to encourage and increase it. Coaching for Emotional Intelligence provides a carefully planned strategy to help managers address the issues that make coaching for EI more challenging than coaching for performance alone. Key features Coaching too often focuses entirely on job performance. While important, performance coaching does not do very much to develop exceptional talent or nurture overall growth. This book gives managers the tools to help employees make the leap from solid performer to superstar Demonstrates how managers can leverage and develop such factors as personality traits, communication styles, and personal behaviours Clear, accessible, and practical approach to an often elusive subject. Seller Inventory # CIN0814408907G
Stock Image
Coaching for Emotional Intelligence: The Secret to Developing the Star Potential in Your Employees
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Hardback. Condition: Very Good. Performance is just one part of an employee's overall development as a professional and as a leader This crucial development depends on the employee's emotional intelligence and the ability of the manager to encourage and increase it. Coaching for Emotional Intelligence provides a carefully planned strategy to help managers address the issues that make coaching for EI more challenging than coaching for performance alone. Key features Coaching too often focuses entirely on job performance. While important, performance coaching does not do very much to develop exceptional talent or nurture overall growth. This book gives managers the tools to help employees make the leap from solid performer to superstar Demonstrates how managers can leverage and develop such factors as personality traits, communication styles, and personal behaviours Clear, accessible, and practical approach to an often elusive subject. Seller Inventory # CIN0814408907VG
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Coaching for Emotional Intelligence: The Secret to Developing the Star Potential of Your Employees
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0814408907I4N00