How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work - Softcover

Gallagher, Richard S.

Softcover

ISBN 10: 0814410154 ISBN 13: 9780814410158

Publisher: Amacom, 2009

Synopsis

No one likes to be criticized, but this book teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.

Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers you away from the common mistake of providing feedback by focusing on what’s wrong and shows you instead how to provide clear, constructive positive messages that create real behavior and performance change.

You’ll learn how to:

• be more candid,
• prioritize relationships,
• ask important questions,
• reframe difficult messages,
• control your emotions,
• and be graceful when you’re on the receiving end of difficult feedback.

Complete with illuminating examples and a unique step-by-step process, How to Tell Anyone Anything gives you powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions.

About this title

About the Author

RICHARD S. GALLAGHER is a former customer support executive, practicing psychotherapist, and author of several books on customer service and communications skills.

From the Back Cover

Sometimes it's hard to keep our communication with coworkers positive. Whether it's with a boss, someone we manage, or a peer, bringing up and resolving awkward and challeng-ing situations is never easy--and it's potentially explosive! But interactions that might otherwise become verbal tugs-of-war can easily be transformed from stressful moments of criticism to collaborative, problem-solving exchanges...just by using the right technique.

How to Tell Anyone Anything gives you a unique method for delivering constructive, positive messages that will create real changes in behavior and performance. Drawing from the latest in psychology on how best to connect with others, this book shows you step by step how to get your message across successfully while keeping feelings and relationships intact. Complete with helpful examples, How to Tell Anyone Anything reveals the painless new approach to communication we can all use to make our most challenging conversations both productive and stress-free.

Advance Praise for How to Tell Anyone Anything

"Gallagher's remarkable, easy-to-use approach will teach you how to handle your most difficult workplace conversations, and even help turn some of your most challenging employees into valuable contributors. This book's sound psychological concepts--and Rich's gentle humor--will change the way you talk to people!"

-- Jennifer J. Halpern, Ph.D., LMSW, CEO of The Decision Specialist;

and coauthor of Debating Rationality

"A wide chasm separates those who avoid difficult conversations and those who can effectively handle them. Rich Gallagher draws on years of experience and research to give a simple, highly readable yet effective set of steps to help you get from 'here' to 'there.'"

-- Phil Verghis, President, The Verghis Group, Inc.;

and author of The Ultimate Customer Support Executive

"Richard Gallagher nails it! How to Tell Anyone Anything is loaded with simple, systematic tools that will empower you to...well, 'tell anyone anything!' Transform your communication skills with this easy, powerful read."

-- Patty Kreamer, CPO(R), Founder, www.ByeByeClutter.com;

and author of ...But I Might Need It Someday!

Richard S. Gallagher is a popular corporate trainer and public speaker who specializes in the mechanics of workplace culture and communication. He is the author of several books including Great Customer Connections and What to Say to a Porcupine. He lives in Ithaca, New York.

Edition details

• Publisher: Amacom
• Publication date: 2009
• Language: English
• ISBN 10: 0814410154
• ISBN 13: 9780814410158
• Binding: Paperback
• Number of pages: 236