The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service - Softcover

DOANE, Darryl S.; SLOAT, Rose D.

 
9780814433355: The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service
Softcover
ISBN 10: 0814433359 ISBN 13: 9780814433355
Publisher: AMACOM, 2005

Synopsis

"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of ""sharing the load"" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."

"synopsis" may belong to another edition of this title.

About the Author

Darryl S. Doane and Rose D. Sloat (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service, Ltd.

"About this title" may belong to another edition of this title.

Publisher
AMACOM
Publication date
2005
Language
English
ISBN 10 
0814433359
ISBN 13 
9780814433355
Binding
Paperback
Number of pages
304

Other Popular Editions of the Same Title

9780814472590: The Customer Service Activity Book: 50 Activities For Inspiring Exceptional Service

Featured Edition

ISBN 10:  0814472591 ISBN 13:  9780814472590
Publisher: Amacom Books, 2005
Softcover