Synopsis
Managers need top-flight communication skills to keep their staffs productive and collaborative. But often, those who manage lack the ability to get things back on track once miscommunication occurs. This book helps readers analyze their communication skills and challenges and explains how they can use simple problem-solving techniques to resolve the people issues that derail productivity at work. Easily accessible and filled with real world management examples, the book shows readers how to: • Set clear expectations • Ask questions that will help them uncover the facts, meet business objectives, and preserve relationships • Sharpen listening skills to grasp information better in every conversation • Avoid imprecise judgments based on emotional reactions • Provide useful feedback • Encourage collaborative interactions • Delegate more effectively • Improve performance discussions by turning judgments into observable facts • Build trusting and lasting relationships This no-nonsense guide is packed with practical tools to help any manager be immediately effective, as well as a handy list of common communication problems and corresponding solutions.
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From the Back Cover
Communication issues challenge managers all the time. You could be managing a friend who’s become a direct report. Maybe you’re managing people with more experience than you. Or perhaps you have to deal with office politics, generational differences, or coworkers with poor communication skills. The bottom line is that if you want to keep your department running smoothly, you’ll have to deal with any number of problematic communication situations head-on.
The Communication Problem Solver brings you quick and easy techniques you can use to resolve the people problems that threaten to derail productivity at work. You’ll learn how to:
get people to understand your expectations · ask questions that uncover the facts and help you meet business objectives · sharpen your listening skills to grasp information better in every conversation · provide feedback that gets results · lead collaborative interactions and discussions · delegate more effectively · ensure productive performance discussions by replacing judgments with observable facts · and build trusting relationships with your direct and indirect reports, bosses, and coworkers
Communication issues can seem daunting because often what’s said aloud is not the intended message, so communication gets complicated and can trigger emotional responses. But The Communication Problem Solver lets you redefine these challenges in factual terms and then use proven, commonsense methods to clear them up once and for all. Packed with real-world management examples and featuring a handy list of common communication problems with smart solutions, this no-nonsense guide gives you the tools and skills to solve even the thorniest of people problems . . . and to prevent challenging communication situations from ever becoming problems.
Advance Praise for The Communication Problem Solver:
“Read this book to conquer communication concerns once and for all.” — Dr. Tony Alessandra, author, Communicating at Work and The NEW Art of Managing People
“This book will show you, easily and practically, just how to change communication problems [at work] into successes and how to avoid future problems.” — Jim Cathcart, founder, www.Motivation.tv, and author, Relationship Intelligence®
“Buy this book. It’s packed with specific suggestions on how to turn conflict into cooperation and reasons into results. Read it and reap.” — Sam Horn, author, POP!, Tongue Fu!, and What’s Holding You Back?
About the Author
NANNETTE RUNDLE CARROLL (Walnut Creek, CA) is a popular speaker, management trainer, and communications consultant. She is also a top-rated faculty member with the American Management Association.
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