Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization - Softcover

Miller, Andrew

Softcover

ISBN 10: 0814439896 ISBN 13: 9780814439890

Publisher: AMACOM, 2014

Synopsis

When will companies learn? You cannot fire and budget-slice your way to sustainable growth. Our world is too complex, too interconnected, and technology too quick-evolving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. Maybe these methods worked before--occasionally--but not anymore. Redefining Operational Excellence boldly claims that the old ways of hunkering down and refocusing the business strategies are no longer viable. Operational excellence is about a mindset, and a company culture that questions current models and focuses not on slashing and subtracting but on adding value, making improvements, and increasing speed. This groundbreaking guide covers it all--processes, people, and operations--and shares specific strategies to:· Drive innovation and collaboration· Engage customers· Attract and retain top people· Align strategy and execution· Optimize speed· And moreOperational excellence is about finding money and performance boosts in hidden areas businesses don't normally look. With this indispensable, all-encompassing resource, you’ll discover where!

About this title

Book Description

The old definition of operational excellence is a relic. Our world is too complex, too interconnected, and too fast-moving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. After all, no company ever cut their way to sustainable growth.

True operational excellence is not about "lean" or six sigma or any other methodology. Operational excellence is a mindset, and it achieves breakthrough results. It requires a company culture that questions current models and focuses on adding value, making improvements, and increasing speed. Operational excellence is about finding money and performance boosts in areas businesses don't normally look. Redefining Operational Excellence covers it all--processes, people, and operations--and shares specific strategies to:

● Drive innovation and collaboration

● Engage customers

● Attract and retain top people

● Align strategy and execution

● Optimize speed

● And more

Operational excellence is the relentless pursuit of doing things better. This revelatory guide presents a groundbreaking way of doing things that will benefit organizations and their customers.

From the Inside Flap

It's a fairy tale: No company ever "cut" its way to sustainable growth simply by eliminating waste and increasing standardization. True operational excellence isn't about "lean" or Six Sigma or any other trendy methodology. It's a mindset based around the relentless pursuit of doing things better.

Redefining Operational Excellence examines what the most successful companies in the world do now, and will continue to do in the future, in order to reach heights and achieve results they never thought possible. Presenting a groundbreaking way of doing things that will benefit your organization and your customers, this book reveals that the true achievement of excellence requires you to foster a company culture that questions current models and focuses on adding value, making improvements, and optimizing speed.

You'll learn how to find money and performance boosts in areas where you wouldn't normally look, and rediscover the concept of "excellence" in a manner sophisticated enough to address the complexity, interconnectedness, and increasing speed of today's business environment.

Bringing together strategies around innovation and collaboration; customer engagement and acquisition; customer on-boarding and retention; alignment of strategy and execution; attracting, hiring and retaining top people; and the achievement of optimal enterprise velocity, Redefining Operational Excellence outlines both the organizational and the customer benefits to pursuing operational excellence, and provides a roadmap on how to implement these strategies successfully. This book covers it all--processes, people, and operations--and provides powerful techniques for transforming your operations across the board.

The book describes the Four Phases of operational excellence, helping you redefine the way you and your organization measure success. You'll discover the difference between responsibility and accountability, and how to leverage the exponential value of customer retention for profitable growth. The book also detonates the myth of the first-mover advantage, revealing how to determine when to speed up and when to slow down, and showing you how to implement a culture of speed optimization. You'll learn how to get technology out of your way by fixing the process first, and then implementing the technology, as well as the benefits of creating a centralized department and much more.

Simply put, the old definition of operational excellence is a relic. Redefining Operational Excellence unveils a new way of thinking about operations, and provides a system for pursuing excellence that will enable your company to reap dramatic financial and performance benefits as it moves its way into the future.

ANDREW MILLER is an expert in operational excellence whose clients include Mount Sinai Hospital, the Bank of Nova Scotia, McKesson Canada, 3M, and other world-class institutions. Before starting his firm in 2006, he held senior consulting positions with IBM Business Consulting Services and Price-waterhouseCoopers Consulting.

Connect with Andrew at www.acmconsulting.ca.

Edition details

• Publisher: AMACOM
• Publication date: 2014
• ISBN 10: 0814439896
• ISBN 13: 9780814439890
• Binding: Paperback
• Language: English
• Number of pages: 256