The Interpersonal Communication Skills Workshop: A Trainer's Guide (The Trainer's Workshop(TM) Series) - Softcover

Guilar, Joshua D.

Softcover

ISBN 10: 0814470858 ISBN 13: 9780814470855

Publisher: Amacom Books, 2001

Synopsis

American businesses invest as much as $30 billion a year on training and development in communication. That's because it's more critical than ever that employees develop strong people skills.

Here to help is The Interpersonal Communication Skills Workshop, which includes everything trainers need to design and deliver a two-day workshop that covers listening, assertiveness, resolving conflict, and coordinating action. The trainer will learn about leading-edge trends in interpersonal-communication training, including:

* Task-by-task processes for training
* Proven methods such as accelerated learning and action learning
* Performance orientation
* Communication skills for collaboration and organizational learning.

Neatly organized in four modules, The Interpersonal Communication Skills Workshop also features adaptable lecture notes, objectives, agendas, handouts, overhead masters, discussion questions, exercises, and activities.

About this title

About the Author:

Joshua D. Guilar (Boston, MA) is a professor of communication at Suffolk University.

About this edition

• Publisher: Amacom Books
• Publication date: 2001
• ISBN 10: 0814470858
• ISBN 13: 9780814470855
• Binding: Paperback
• Edition number: 1
• Number of pages: 352