Items related to How to Resolve Conflicts at Work

How to Resolve Conflicts at Work - Softcover

Stone, Florence M.

 
9780814479896: How to Resolve Conflicts at Work

Synopsis

Conflict isn't all bad. But when it leads to bad decisions, confusion, hostility, or a host of other workplace ills, it's the worst thing that can happen to an assistant's career.

This user-friendly, how-to book not only helps assistants work well with others, but also shows how to work cooperatively and resolve conflict before it gets out of control. They'll get down-to-earth, sensitive, practical advice on such matters as:

* distinguishing personality conflicts from operational problems * knowing when it's OK to be angry * why "giving in" is seldom the right thing to do * specific advice for handling whiners, know-it-alls, manipulators, and other pain-in-the-neck types * building strong, productive relationships with supervisors and coworkers.

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About the Author

Florence M. Stone (New York, NY) is group editor of newsletters and journals for the American Management Association, including The Take-Charge Assistant. Her previous books include The High-Value Manager, The Manager's Balancing Act, and Coaching, Counseling & Mentoring.

"About this title" may belong to another edition of this title.