Poor-Quality Cost: Implementing, Understanding, and Using the Cost of Poor Quality (Quality and Reliability)

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9780824777432: Poor-Quality Cost: Implementing, Understanding, and Using the Cost of Poor Quality (Quality and Reliability)
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An easy-to-read and highly informative book on an extremely important subject.Provides a road map for establishing a system for the identification and elimination of poor-quality costs.Gives management at all levels an important tool for maximization of profit eliminating the concept of optimum operating quality-cost point.

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About the Author:

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

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