Items related to Principles of Hotel Front Office Operations (Tourism...
Synopsis
Book by Huyton, Jeremy, Baker, Sue
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Review
Introduction to the hospitality industry Organization of a hotel The accommodation product and hotel guest The front office department Basic reservation activities Reservation systems and documents Check-in of new arrivals Other duties of the reception department Front office accounting Check-out and settlement of accounts Credit control Sundry guest services Handling corporate and group sales Dealing with guests problems Yield management The electronic front office
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