Items related to Hospitality Operations: A Systems Approach
Adopting an innovative systems-based approach, the authors provide the reader with both an understanding of particular services and functions within the hospitality industry and an overview of the industry as whole. Using an array of international case studies, Hospitality Operations provides a comprehensive, integrated analysis of a diverse and complex industry.
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About the Author:
Andrew Lockwood is Professor of Hospitality Management at the University of Surrey.
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Part A: Systems Thinking. Understanding systems theory and principles. Systems in hospitality. Part B: Operational Systems. Procurement and control systems. Storage systems. Maintenance and engineering systems. Environmental and waste systems. Part C: Accommodation Services. Front office. Housekeeping. Food preparation and production. Holding, transportation and regeneration. Part D Foodservice, Bars and Clearing. Food service and dining systems. Clearing and dishwash systems. Bars.
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- PublisherCengage Learning EMEA
- Publication date2003
- ISBN 10 0826448267
- ISBN 13 9780826448262
- BindingPaperback
- Edition number1
- Number of pages264
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