Hotel Sales and Operations - Softcover

Ismail, Ahmed

Softcover

ISBN 10: 0827386478 ISBN 13: 9780827386471

Publisher: Cengage Learning, 1998

Synopsis

This comprehensive book offers a real-world approach to hotel sales and operations. It includes background information on hotel operations and marketing to ensure success in hotel sales. It introduces the concept of the sales triangle (room sales, catering sales, and outlet/ancillary sales) and illustrates the importance of each to the overall sales success of the hotel. This book helps fill in the gaps for hospitality professionals by clearly outlining the steps involved in successful hotel sales.

About this title

About the Author:

Ahmed Ismail holds a B.A in Management from Adolphus College. His experiences in the hospitality industry inlcude Hotel Sales and Operations, Front Desk Supervision and Accounting Supervision. He has received numerous industry awards, including the NCAA Contribution Award for Hospitality, and the Bill Tiefel Hospitality Award, which he received twice.

Review:

Chapter 1:The Foundation of Hotel Sales. Chapter 2: Hotel Marketing Concepts. Chapter 3: The Hospitality Sales Process. Chapter 4: The Hotel Sales Triangle and Action Triangles. Chapter 5: Sales Operations. Glossary. Index.

About this edition

• Publisher: Cengage Learning
• Publication date: 1998
• ISBN 10: 0827386478
• ISBN 13: 9780827386471
• Binding: Paperback
• Edition number: 1
• Number of pages: 256