Winning Ways: The Funeral Profession's Guide to Human Relations - Softcover

Van Beck, Todd

Softcover

ISBN 10: 0838596460 ISBN 13: 9780838596463

Publisher: McGraw Hill / Medical, 1998

Synopsis

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Written for the funeral service industry by a funeral service professional, this unique book teaches effective methods of interacting with people.

About this title

From the Back Cover:

Key Benefit: Written for the funeral service industry by a funeral service professional, this unique book teaches effective methods of interacting with people. This is the only book on the market fully devoted to funeral service human relations. Key Topics: Emphasizing service excellence and communication skills, this texts takes an easy-to-read, common sense approach to the funeral profession. Features include building a professional attitude, dealing with difficult family situations, enhancing funeral director skills, and funeral service etiquette. Numerous case studies help reinforce valuable principles and concepts. Market: Mortuary science students, professional funeral directors.

About the Author:

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

About this edition

• Publisher: McGraw Hill / Medical
• Publication date: 1998
• ISBN 10: 0838596460
• ISBN 13: 9780838596463
• Binding: Paperback
• Edition number: 1
• Number of pages: 208